Friday, August 31, 2012
I read all these blogs and feel a little jealousy creeping up inside me because of all these positive comments and stories of how everyone's experience went with Ryan homes and how much they love their project manager. We just can't say the same thing here. It's been an awful trip for us and each time we meet with upper management, they use the same phrase they must learn in training...." well if we are not the right fit for you as builders we can refund your money back"..........WHAT...?? What kind of customer service is that.. WE are asking them to resolve issues, tell us the truth ect.... And instead of ANY APOLOGIES for their continual lies and mistakes they come back with that line. They must not be used to customers actually making them accountable here in Syracuse!!! ....it's sad that it's come to this because we really like their design of the home, unfortunately they have AWFUL MANAGEMENT HERE and have ZERO accountability for anything they do wrong!!