Wednesday, November 7, 2012

Walk thru before final walk thru!!

I wish I had taken pics, but we were too busy going over our 60+ items on our lists that need to be fixed. Honestly I feel they are rushing the closing and won't be completely finished with the home. We informed our PM that if the major items didn't get fixed / replaced we will delay closing until it's done. He wasnt happy with my comments at all tonight. Ok here are some major items and this is how it was or is going to be resolved. Fireplace hearth is crooked, couldn't get fp access door open. He called the masonry guy and he came back over and stated that we were very detailed and we wouldn't notice it when we got our stuff in there?! What?! Our pm stated that they don't even know if the hearth stone is in stock to replace and maybe could find one hearth piece and it may or may not match the other pieces!! Are you kidding?! Needless to say they had the whole top hearth ripped apart within five minutes and were trying to fix it. After the whole tub into the wall issue, they put our six foot tub back into place.I reminded pm and sent several emails to check tub for scratches b/c I didn't want him pulling it all apart again if it needed replacement. Well what do you know, scratches all over the rim of the tub....his plan? His "tub guy" would be coming Monday to fix it? Can you perfectly fix a fiberglass tub? I asked him how long would it take to order a new one and he wouldn't give me a straight answer. I wanted to know how we would know that it was acceptable ? He told us that on our final walk thru (which is the same day as closing" we would see it then. I told him that Monday night we wanted to see the tub so if it needs replacement it can happen BEFORE closing. Pm stated that this was the only walk thru before our final one. I told him that I would call SR have her walk me thru Monday night and if it doesn't look like a new tub he better have a replacement on hand....we are sooooo sick of them debating with us and cutting corners! So we had double doors with a transom placed in the living room entrance to make an office. Well the transom was sagging so they tried to fix it. They ripped apart the molding the door panels and there was a split piece of wood in the door casing that they decided to glue /patch back up. He said the transom was still low and since it was A non standard item it may just have to stay that way?!I, as nicely as I could possibly could be, informed him that it may have been a special request for the Victoria falls but it's definatley NOT A non standard item for Ryan homes reminding him several Models have two door glass entry way with transom above. I told him that he could locate for example the courtland's plans and order the door from that! He had nothing to say to me after that.... They did repaint the outside of the home since the first color was so off because they obviously didn't take the matching tab to sherwin Williams. The direct step staircase I thought would be easy for them. It comes assembled, you just put it into place. Well where the two parts of the stairs meet is cut wrong so now thy have no idea what to do, since you can see the decorative piece in the middle is wrong. Scratched cabinet doors,broken casings,paint on hardwoods, stain on upstairs hall cabinets, crooked decorative door molding on outside,uneven towel racks, waterproofing is exposed outside....the list seriously goes on and on!! Btw they ordered the wrong carpet so now awaiting our correct one!....geez do these people get how much money all of us are spending? Sometimes I feel like they are not vested and don't really care half the time! Well we are down to one and a half weeks..we will see!


  1. Wow!!!!! i hope all goes well for you, just stick to your guns dont let them rush the closing!!! i have heard that once you sign its a pain in the rear to get them to come back and fix the problems. Good luck!

    1. Hi Adllen! Welcome to RH Blog Land!! How can we find and follow your blog? What type of RH home are you and your family building? Would love to follow your journey.

      We are building a ROME in Maryland?

    2. hi!!!!! i am building a jefferson square in Ohio, actually we drove to maryland to see the model home there :)
      i am so new to this and having so much trouble with my blog. i have posted and have no responses so i am either doing something wrong or im just being ignored, lol
      my blog is
      i would love for you to follow my journey and let me know how i can get others to follow, i would love all the feedback possible!!!!

      hope to hear from you soon :)

    3. Hi Adilen,

      We were new to all this not to long ago... its been a great experience and the Ryan blog family have provided lots a great insights and advice during our journey.

      We'd love to follow your blog but I didnt see the "followers" gadget on your blog... To add the Followers Gadget:

      When your logged into your blog, you have a menu on the top of your blog, one of the options is "design"... click it.. .then the next page shows a list of menu items on the left hand side... one of the items is called "layout".... click it... to the right you will see your pages layout appear... there is a link on your layout page that says "Add a Gadget" click it... a window pops up with lots of cool little gadgets.. one of them is called "Followers" click the "+" plus sign, this will add the followers gadget to your web page...when users want to follow your blog they click it and start following you :)

      As you post more and follow other blogs you'll see everybody kind of gets tied together...

      Good luck and we look forward to following you as your journey unfolds.

  2. Wow! This is truly amazing! I really hope this works out for you as you expect!! Fingers crossed they get this handled sooner rather than later!

    BTW-Congratulations on your walk through!

  3. BS! That list is way too long and should never happen. Stick to your guns....I cant believe it is acceptable to accept half ass items in a brand new home, I understand some minor things happen and nothing is perfect, but a brand new tub should be brand new and things should be straight..........really???

    Stick to it girl!!

    Good luck, keep us updated....

  4. Thanks guys!!!After becoming more and more upset last night we decided to contact our sales rep who is contacting the division manager !! We will see what gets resolved !!

  5. I think Ryan must be awful to the PMs, because if there is a mistake they seem to want to try to whitewash it and see if that will fly with folks. Our PM only did one thing like that, but it sure turned out to be a big to-do! Our master jetted tub was involved. I can tell you from experience if the tub guy is good at his job your tub will be lovely. Ours is. And we let them try it before thinking about insisting they replace the whole tub. I'm picky, and I'm 100% satisfied.

    1. Thanks for the advice... The tub guy is going to try to fix it so I guess we will see what kind of job he does!!, hopefully he will be as good as yours!! Wish us luck!